As you begin to hire and train your new found employees, you will discover that training is an on-going process. The typical training program will teach them how to clean, but what about all the other skills? It soon becomes obvious that to maintain quality service you will need to provide continuing training on customer service, technical training, relationship management, and personal life skills. Coming up with these on-going training topics can be tough when you are always stretched thin.
The Field Staff Training video series on New Hires and Orientation is a collection of instant download videos focused on introducing newly hired field staff to some of the basic behaviors and habits they'll be expected to adopt as professionals in a client's personal space - such as not expecting or asking to have access to a client's food or coffee. Each set includes 5 short videos (5-7 minutes on average) in a series that introduces, challenges, and reinforces the lesson of the set.
Browse our collection on New Hires and Orientation - and be sure to check out our collections on all areas of professional development beyond cleaning tasks.